Studio Brief 02 - Design For Screen: Problems with Receiving Parcels

Problems people have experienced when receiving parcels

• Being told it was 'left with a neighbour' but they say that they haven't got it.
• No sign of parcel at all
• Was suppose to come at a certain timeframe however, arrived late. 
• Not at home.
• Item having to be sent out again because the original order has be 'lost, damaged or delayed'.
• Sometimes you don't know when items is being/been delivered as sometimes couriers don't inform you.
• Some direct courier apps really are not helpful because they don't really allow you to track but only view if it has been delivered or not.
• Some couriers don't give you an option where the item will be delivered if you're not in.
• Parcels left in open space where anyone could steal it.
• Sometimes when you track it, it says it will be delivered today but it doesn't arrive that day.
• Parcel not being handled with care.
• Sometimes the tracking numbers are unavaliable or they are not updated.
• Item doesn't arrive within the normal timeframe it suppose to arrive at. 
• They don't give you enough time to receive the parcel even when your at home.
• Sometimes they don't knock loud enough.
• Lie about item being delivered.
• Tracking doesn't work - wrong link or it has no information.
• Send to wrong address.
• It's difficult to contact them sometimes because you can't find the number.

With the research provided, the tracking app will be as convenient and easy to use as possible and will be stress-free for the user to use.

The biggest problem according to the research is that the customer doesn't know where the parcel is/who has it or if they even tried to deliver it. The app will have a feature where you can view who has signed for the parcel and neighbours to avoid/preferred neighbours to deliver to so they have a peace of mind when their parcels are out for delivery. The app will have details of popular/known couriers so you can ring them directly instead of having to search for the information.